Sport Brands: Crocs Reviews- Crocs Return and Exchange Policy

Crocs, Inc. is a shoe manufacturer founded by Scott Seamans, Lyndon "Duke" Hanson, and George Boedecker, Jr. — to produce and distribute a foam clog design acquired from a Quebec company called Foam Creations. The shoe was originally developed as a boating shoe. The first model produced by Crocs, the Beach, was unveiled in 2002 at the Ft. Lauderdale Boat Show in Florida, and sold out the 200 pairs produced at that time.

Let’s watch some videos of Crocs product information.

OK, after watching these videos, some friends may have some questions, here I just list some questions and answers which customers most care.

1. What is Crocs' return policy?

If you’re not completely satisfied with your purchase, you can return unworn items within 45 days with a valid receipt for a full refund.

Unworn items returned within 45 days with a gift receipt will be offered store credit or an exchange. If you don’t have a receipt for your unworn item, we will gladly make an exchange.

If there is a quality issue with your item, it may be returned for a refund or exchange within 90 days of purchase with receipt.

Promotional Discounts: Subject to Crocs’ return policy, all merchandise purchased with a promotional discount will be exchanged or returned at the value purchased.

Price adjustments will be made for any product not returned that was subject to a promotion. No refunds or store credit will be given for free items, only exchanges for another item.

Items marked “Final Sale” cannot be returned or exchanged and are not subject to price adjustment.

Go to www.crocs.com/returns for full refund/exchange policy.

Crocs reserves the right to change this Return Policy at any time.

2. Can I return an online purchase to a Crocs™ store?

You may return your Crocs.com purchases for refund or exchange by mail or at an official Crocs-owned retail store or kiosk. Items from orders at crocs.com may be returned to a Crocs store for up to $250 per order. Crocs-owned stores can only refund PayPal orders in the form of a Crocs gift card.

3. Can I change or cancel an order I've already placed?

You may cancel within 30 minutes of submitting an order. After 30 minutes, the order will be submitted for processing and cannot be cancelled. If you need to cancel an order that was paid with a Crocs.com gift card, please call Customer Service at 1-866-306-3179 if you have an issues re-using the gift card following the cancellation.

4. How do customers think about Crocs.com?

Here I had checked many customer reviews website, I will show you what Crocs customer said about this store: